Apple Wants Your Business!
Written on April 26, 2010 by Katherine W. Prawl
I don’t think it’s just me, but has anybody else noticed almost agressively helpful sales support from the Apple Online Store recently? I had an issue with the credit card I’d used to preorder my iPad (which arrives Friday, yippee!), so I called and got it straighted out. Then I got an email asking for a phone number and a good time for an Apple rep to call, to make sure I was happy with the transaction! Not only that, they wouldn’t take no for an answer. I replied to their email with a “thanks, everything’s fine, no need to call” and they called anyway! Not only that, the rep gave me his direct phone number (and then emailed it to me to make sure I got it) and told me to be sure and call him if I ever had a question about an order. Wow!
Surely this isn’t really a result of my telling the first rep I had a countdown timer for the iPad delivery on my blog? Nah…. Whatever is causing it, though, I can only applaud Apple for apparently also wanting to remake the retail experience, after already rebuilding personal computers, music playback and mobile phones.
So, thanks, Tim, I’ll be sure to call when/if I have any ordering issues in future. And yes, I’m certainly becoming even more committed as an Apple fan-gr1 than I already was. It will really get sickening when I get my iPad! Kool-Aid (Apple flavored, of course), anyone?
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